Bespoke pieces are uniquely for you and are ineligible for return. Please contact us if any exceptional circumstances

Yes! We ship worldwide using local postal service rates. Shipping fees and delivery times vary depending on your location. Customs duties or taxes (if any) are the buyer’s responsibility.

Yes! We offer free standard shipping on all orders delivered within Hong Kong.

Bespoke pieces may take up to 20-25 business days to process. Rest assured that each piece of jewelry is made meticulously and our top priority is to deliver high-quality pieces in the most efficient speed possible.

Do: Wear your jewelry effortlessly—whether sweating at the gym, swimming in the ocean, or showering. Our pieces are crafted for durability.

Don’t: Expose them to harsh chemicals (perfume, hairspray, chlorine-heavy pools, or cleaning agents), which can dull gold and diamonds over time

Do: Enjoy your jewelry in any environment—saltwater, showers, and sweat won’t damage solid gold or diamonds. Just rinse afterward if exposed to excessive salt or chlorine.

Don’t: Worry about tarnishing, but do store pieces away from harsh chemicals (e.g., perfume, bleach) and sharp impacts that could bend prongs or scratch metal.

Pro Tip: For lifelong brilliance, remove jewelry before applying lotions/perfumes and give them a quick rinse after ocean dips or intense workouts.

Do: Rinse your pieces occasionally with warm water and mild soap, then gently dry with a soft cloth to remove oils or residue.

Don’t: Use abrasive cleaners or scrub aggressively—this risks surface scratches. Also, avoid direct contact with rough surfaces (like rock climbing or heavy manual labor) to prevent physical damage.

Absolutely! We love creating meaningful, one-of-a-kind jewelry. Contact us at cs@ettejewelry.com or via our contact form to discuss your custom request.